Initial Fee: $49 *
Available Monday - Saturday from 9 am to 5 pm. If it takes just a few minutes to fix your problem this is the amount you will be charged. We generally allow up to 30 minutes of support time for this fee.
Extended Fee: $169 *
Available Monday - Saturday from 9 am to 5 pm. This is the amount that the majority of remote service go for. If your issue takes more than 30 minutes we will keep working until it is resolved. This fee includes the $49 Initial Fee.
Subscription Rate: $79/Month
UltraEffort Remote Support Membership is a monthly plan which gives you unlimited access to our remote tech support team. Once enrolled, you will have access to our technicians from 9 am to 5 pm Monday – Satuday, to get immediate help with any issues you are experiencing, or answers to any questions you have. The subscription is location based. If you have multiple locations we will quote you a custom rate.
Many of our subscription clients have unique support needs. If you have unique equipment that relates to your business operations we can train our team to support those needs. For example: many fitness centers use specialized hardware and software to run their classes and display their customer's workout progress on screens throughout their venue. We can quickly adapt to your unique elements and train our team on how to support them.
* After Hours
An additional charge of up to 20% may be applied to the Initial Rate and the Extended Rate for support outside of our standard business hours. For monthly subscription members there are no additional charges for help after hours.